What this policy covers
This page explains what lv986 keeps about you, why we keep it, and how you can ask for a copy, a correction or a deletion. It covers the website, the Android app (version 2.2.16, 45 MB) and the 24/7 live chat desk. It does not cover other sites you reach through links.
Creating an account means you accept the rules written here. If you are not comfortable with them, do not register. If you already hold an account and disagree, close it through live chat and lv986 will remove everything we are allowed to remove.
Details you hand over when you register
lv986 asks for the minimum needed to run a wallet for players in Bangladesh. During sign-up we collect:
- Your full name, exactly as printed on your National ID, passport or driving licence.
- Your date of birth, so we can confirm you are 18 or older before any bet is accepted.
- A mobile number you control, because bKash, Nagad, Rocket and Upay all work through it.
- Your district and a contact address for account recovery.
- A username, and a password we store only as a salted hash, never as plain text.
Two people cannot share one lv986 account, and a name that does not match the ID document will block the first withdrawal. Report a spelling mistake early. Correcting a name after a payout has started takes the same 6-hour manual review as a document check.
Payment records behind bKash, Nagad and bank transfers
We never see your wallet PIN and we do not store it. What lv986 keeps from a deposit is the transaction ID, the amount, the sending number, the receiving account and the time. The same applies to every cash-out.
Those records let us match money to the right player, so a deposit of ৳250 or more lands within 5 minutes and a withdrawal leaves within 37 minutes. If a payment goes missing, the transaction ID is the one thing that lets our payments team trace it with the operator.
Session data and the device you log in from
Each time you open lv986 we log your IP address, device model, operating system, app version, the pages you visit and the bets you place. Session data is what lets us spot a login from an unknown handset and freeze an account before a stranger empties it.
Small files that keep you signed in
Cookies handle the housekeeping. One keeps you logged in, one remembers your language, and one carries a security token that stops forms being reused by another site. Clearing them signs you out and resets your preferences. Blocking all cookies can stop deposits from completing at the last step.
How long each record stays with us
We do not keep everything forever, and we do not publish one fixed shelf life for every file. A record is deleted or anonymised once the reason for holding it has passed, unless a payment dispute or a legal duty keeps it open.
| Record | Why lv986 holds it | How long it stays |
|---|---|---|
| Name, date of birth, address | Age check and account recovery | While the account is open |
| ID document photo | Withdrawal and identity checks | Until the review closes and the first payout settles |
| Deposit and withdrawal references | Matching payments, reversing errors | While the account is open, and while a dispute is live |
| Login and device logs | Fraud scoring, account locks | While the account is open, then anonymised |
| Chat transcripts | Resolving complaints and payout questions | While the account is open, and until an open case ends |
Closing your account does not wipe a settled payment history the same day. Those references stay readable to the payments team for as long as a reversal, a chargeback or a complaint is still possible.
Who inside lv986 opens your file
Access is limited by role, and every lookup is written to a log we review. Support agents see your account, chat history and bet slips. The payments team sees transaction references and amounts. Reviewers see ID images, and only while a check is open. Nobody on our side can read your password.
Game studios such as KA Gaming, CQ9, Spribe, Habanero, JILI, FA Chai and Pragmatic Play receive a session token and the stake, never your name or phone number. Payment partners receive the amount and the reference. lv986 does not sell your details to anyone.
Documents we ask for before your first cash-out
You can register and deposit without sending a document. A withdrawal is different, because before the first payout we have to see who is asking.
- Choose one document: National ID card, passport or driving licence.
- Photograph the whole page in daylight, with all four corners visible and no glare.
- Check the name matches your lv986 account letter for letter.
- Send it through live chat and wait for review, which takes up to 6 hours.
One clear photo is enough. Blurred, cropped or edited images are rejected, and each rejection puts you back in the queue.
Asking for a copy, a correction or a closure
Every request starts at the 24/7 live chat desk or the help center. We confirm who you are before moving anything, usually by asking for a recent transaction reference.
- Copy: ask for a file of the personal data sitting on your lv986 account.
- Correction: fix a misspelled name, an old address, or a phone number you no longer use.
- Closure: empty the balance first, since the minimum withdrawal is ৳500 and the daily cap is ৳20,000, then ask for the account to be shut.
- Marketing: tell us to stop and the promotional messages stop, while service notices about your money continue.
A closure request does not cancel a withdrawal already in progress. Let that payout settle, then close the account.
What we will never ask you for
Some messages that look like lv986 are not lv986. Keep three rules in mind:
- We never ask for your bKash or Nagad PIN, an OTP or a card CVV, in chat or by phone.
- We never ask you to send money to a personal number to unlock a bonus.
- We do not publish a winner's full name and photo without permission.
If a caller claims to be from lv986 support and wants a PIN, end the call and report it through the official live chat on this site.
Checks you can run on your own side
Traffic between your phone and lv986 is encrypted, passwords are hashed, and withdrawal requests are re-checked before they leave. None of that protects you if the same password sits on five other sites.
- Use a password you have not used anywhere else.
- Put a screen lock on the handset you bet from.
- Install the app only from the lv986 App page in the menu, where the file is 45 MB and runs on Android 6.0 and up.
- Log out on a shared phone. The login cookie is the key to your wallet.
When this page changes
We rewrite this page when a payment method, a game provider or a rule changes. The new wording replaces the old text on the day it goes up, and the address stays /privacy/. Where a change touches what we collect, we say so plainly in the lobby or in a chat message instead of burying it in a paragraph.
Keep playing after an update and the revised wording applies to you.
Questions we get most
1 Does lv986 need my ID before I can play?
No. You can register, deposit and play without sending a document. A National ID, passport or driving licence is needed before your first withdrawal, and that review takes up to 6 hours.
2 Can I close my account and still take my balance out?
Take the balance out first. The minimum withdrawal is ৳500 and the daily cap is ৳20,000. Once the payout settles, ask for closure in live chat and we start removing the file.
3 Who reads my chat messages?
The agents handling your case, and a supervisor if you raise a complaint. Transcripts are not shared with game studios or payment operators.
4 Is the browser version treated differently from the app?
Same account, same wallet, same records. The app (version 2.2.16) loads the lobby faster on a weak connection, but this policy covers both, so nothing changes when you switch between them.
Want to see how a request plays out in practice? Read the lv986 registration steps or go back to the lv986 home page.